Whiskey and the Weedeater

     Recently we had a customer drop off a weed trimmer for repair. After a full check-up I determined that the machine was too damaged to repair.So I left a voicemail with the bad news.
     When the customer came in to pick it up, THE SMELL OF WHISKEY FILLED THE ROOM even before the front door was shut.
Partially because it was such a strong odor, and possibly also because it took him a while to get the door closed behind him, what with his foot still in it like that.
     The next several minutes went something like this....
"Here is your machine Mr. Smith. Sorry it was beyond repair"
"That's not my machine, Mine had an engine on it"
"You're holding it upside down Mr. Smith"
"Oh! Well, this still isn't mine, mine is green"
"That IS green, Mr. Smith"
"I don't believe it, we'll see about this"
He stormed out the door slamming it 3 times behind him.
(On the third slam he finally got the trimmer all the way through the door.)
     I can't tell you how surprised I was to see Mr. Smith back  at the shop 2 days later.
 He apologized for his behavior and said that it
WAS his trimmer after all and, according to his wife he was obligated to buy his new one from us.
     We gave Mr. Smith a $25 dollar credit for the diagnosis he had us do on
 the 'upside down- not green- not mine' trimmer and all was good!
As he left, Mr. Smith assured us nothing like this would ever happen again.
"my wife says I'm only allowed 'STORE BOUGHT' WHISKEY from now on!"